Hugo Mattress Review [The Ultimate 2020 Update]

Updated On: 18 October 2020

By: Mattress In A Box Reviews

Important Announcement:

The Hugo mattress is currently not being sold. It’s factory in Melbourne is currently closed due to Covid-19.

Hugo Sleep Mattress

Hugo Mattress Review

Best Medium Feel Mattress

$695 - $1,095

Date Established

2016

Location

Collingwood, Melbourne

Pros

  • Natural latex top layer
  • Comfort and support
  • Customer service

Cons

  • Mattress cover not removable
  • May not be suitable for heavy sleepers

Overview

Considering the Hugo Sleep mattress?

Our Hugo mattress review has everything you need to know in 2020.

So Who Is Hugo?

Some say an Australian superhero.

But we know Hugo as a mattress in a box company that has a simple goal:

Provide its customers the best night's sleep, at an affordable price.

Sounds pretty heroic to us 😉

Australian Made

One thing we wanted to point out early on is that the Hugo mattress is made in Melbourne, Australia from local and imported products.

An option to consider if you're someone who likes to support local Australian businesses.

So, if you’ve just started looking for a mattress or are considering buying the Hugo, our mattress review has got you completely covered.

Let’s get right into it!

Here’s what to expect in our Hugo mattress review:

Hugo Mattress Price

For the quality of their product, they do offer competitive pricing.

Rated as one of our top memory foam mattresses, how much will the Hugo mattress cost you?

The prices and sizes are as follows:

  • Hugo single mattress: $695
  • Hugo king single mattress: $795
  • Hugo double mattress: $895
  • Hugo queen mattress: $995
  • Hugo king mattress: $1,095

Hugo Discount Code

If you’re looking for a discount on the Hugo memory foam mattress you’re in luck:

Click here to claim our $65 Hugo mattress discount code.

Update:

As Hugo is currently not selling their mattress, our discount code is inactive.

Hugo Mattress Sale

Beyond the available discount, here are a few Hugo mattress key sales and periods to keep a lookout for:

  • September long weekend flash sale ($150 off)
  • Black Friday
  • Cyber Monday
  • Christmas

Hugo Mattress Features And Benefits

Swiftly moving through the Hugo mattress review.

Let’s remove the covers and take a look at the mattress itself.

Designed for a range of sleepers and body types, the Hugo Sleep mattress might just be what you are looking for.

Hugo Mattress Layers

Consisting of natural latex and 3 layers of foam including memory, transition and high density foam, Hugo mattress provides a comfortable and supportive sleep the whole night through.

From top to bottom, here’s how these 4 layers complement one another:

1. Natural Latex

Unique and unlike its competitors, the first layer of this mattress is latex (the first layer of others are usually memory foam).

The key difference here:

It gives you enough support to make you feel you’re sinking into the mattress comfortably without the feeling that your body needs to conform to the mattress itself.

The natural latex is breathable, which removes heat whilst regulating your body temperature.

Due to the properties within this layer, the mattress is naturally hypoallergenic and antimicrobial, reducing bacteria.

Making it suitable for those who suffer from allergies.

Thickness of this layer: 1.5 cm

2. Memory Foam

Matching your body’s natural shape, the memory foam crafts itself to yourself, offering great comfort and pressure relief.

Thickness of this layer: 3 cm

Hugo Mattress Layers

3. Transition Foam

Offering a gentle increase in firmness:

The transition foam provides a seamless transition between the top layers and the bottom supportive layer.

Thickness of this layer: 5 cm

4. High Density Foam

The high density foam is where Hugo truly flexes his muscles.

A rock solid providing your mattress with a great foundation and excellent support.

It also ensures the longevity of the mattress.

Thickness of this layer: 15 cm

Total mattress thickness: 24.5 cm

Zero motion transfer

Another great design feature of the Hugo mattress is the localised bounce.

Meaning movement on the bed is isolated.

Meaning again:

Zero partner disturbance which will ensure your partner will always be the yin to your yang.

Hugo Mattress Materials

All these layers are held together by a thin layer of water based glue.

Which is good for both your health and the environment.

It also ensures the mattress stays cool, keeping you cool 😎

Hugo Mattress Firmness

The mattress itself is firm but not hard.

Whilst providing supportive and comfort, we gave it a firmness rating of 7/10.

Hugo Mattress For Back Pain

Hugo is a humble guy.

He doesn’t like to brag.

That’s why you won’t find him mentioning how the mattress cures back pain for people who sleep on it.

But his customers love to brag:

Hugo Mattress Customer Reviews

Many have mentioned how they’ve noticed less aches and pains after sleeping on the Hugo mattress.

Some even said their pains have completely gone.

Hugo Mattress Dimensions And Weight

Varying from size to size, here is an overview of the Hug mattress specs:

Size

Dimensions

Weight

Single

91.5cm X 188cm X 24.5cm

22 kg

King Single

107cm X 203cm X 24.5cm

25 kg

Double

137cm X 188cm X 24.5cm

35 kg

Queen

153cm X 203cm X 24.5cm

34 kg

King

183cm X 203cm X 24.5cm

42 kg

Hugo Mattress Weight Limit

The Hugo mattress is suitable for people who weigh up to 120kg.

Or a combined weight of 220kg.

Mattress Care Instructions

What’s the best way to care for Hugo Mattress?

Is a mattress protector needed?

As the Hugo mattress cover is not removable, we highly recommend buying a mattress protector.

How to clean the Hugo mattress

If you do spill something on your mattress and get it dirty and don’t have a mattress protector on it 🤦

You can spot clean it with a light detergent.

Just be sure not to rub the area and gently dab it instead.

Also:

Give the mattress time to completely dry before placing bed sheets on it again.

Should the Hugo mattress be rotated?

Good question.

Yes it should most definitely be rotated.

Every 3 months rotate it 180 degrees.

Hugo Mattress Unboxing

How to open Hugo mattress

Delivered in a box, follow these simple instructions to unbox:

  1. Cut open and remove the compressed mattress from the box 
  2. Move the compressed mattress desired location
  3. Cut the protective plastic across the mattress
  4. Unroll the mattress into place
  5. Allow the mattress to completely expand
  6. Completely remove the protective plastic

How long does it take for a Hugo mattress to inflate (fully expand)

Once unboxed, the mattress will expand to 90% of its size within 1 minute.

It’ll take a few hours for the mattress to expand 10% further to its complete size.

Unboxing smell

Does the Hugo mattress have a scent when first unboxed?

Yes, initially it has a slight ‘new like smell’.

As it’s made in Australia and only boxed for a short period, the smell is minimal compared to other mattresses.

Just open a window and allow it to air out for a few hours.

Things To Consider Before Buying A Hugo Mattress

Mattress On Floor

Hugo Showroom

Hugo is a fly guy but a shy guy.

In saying so, he doesn’t have a showroom.

This is why the company offers a 3 month trial.

Allowing you to experience the mattress from the comfort of your own home.

Hugo Mattress 3 Month Trial

Hugo offers a no commitment 3 month trial.

If you are not completely satisfied with your Hugo Sleep mattress during your trial period, you’ll be given a full refund.

If you’re still not sure if the mattress is right for you after 3 months, simply call Hugo and they’ll be happy to discuss your options.

A few important things to note for the 3 month trial:

  • It commences on the date of delivery
  • You’ll need your proof of purchase
  • The mattress needs to be in good condition
  • There is a trial limit of 2 mattresses per customer (which is more than the majority of other companies)

Minimal trial period

Keep in mind you’ll be required to trial the mattress for a minimum of 1 month.

During this time, you won’t be able to exchange or refund the product.

Hugo Return

Hugo mattress return policy

There are really only 3 things to note with regards to mattress returns:

  • If you do decide to return the mattress, the refund will be processed once the mattress has been collected
  • If you aren’t satisfied with the mattress, you’re entitled to a full return within the 3 month trial period
  • If you live in a remote location, the return may incur a minimal return surcharge

Hugo Warranty

The Hugo Sleep mattress comes with a 10 year limited warranty.

Here are a few things to keep in mind:

  • Warranty will commence once the mattress has been delivered
  • Any warranty claim will require a receipt
  • The warranty will covers manufacturer defaults
  • It does not cover damage caused by owner due to poor care

Hugo Mattress Delivery

The Hugo mattress gets delivered free of charge Australia wide.

Hugo Mattress Delivery

If you live in any metropolitan area, you can expect to receive your Hugo Sleep mattress delivered in a box within 1-5 business days.

Otherwise, it may take up to 10 business days.

Now if you’re a Melburnian, you’re in luck:

Any orders before noon will be delivered on the same day.

Depending on where you live, Hugo Sleep can accommodate for after hours delivery.

Just reach out and contact them to arrange this.

Where Are Hugo Mattresses Made

As mentioned above, the Hugo mattress is made in Australia.

With this in mind:

You can rest assured knowing that the product is made to some of the highest quality standards in the world.

Hugo Mattress Factory

Whist Hugo Sleep tries to source their components from Australia to the best of their ability, their natural foam latex is an imported component.

Hugo Helps

Hugo is a good guy.

Because he likes to give back.

And he has proudly partnered with the Salvation Army to help those in need.

Instead of returned products being dumped into landfill.

Returned mattresses are given to the Salvation Army.

Interesting Fact: 95% of Hugo Sleep Customers Keep Their Mattress After The 3 Month Trial Period

Payment Options

If you’re looking to buy the Hugo mattress, they offer traditional online payment methods that include:

  • Mastercard
  • Visa
  • PayPal

They also provide customers with the option to check out using Zip Money.

This flexible payment option provides you with a 6 month interest free payment plan with an initial payment of $0.

Hugo Mattress Reviews

Although Hugo has been operating for a similar time than most of its competitors, the company doesn’t spend much in the way of advertising their product.

This is why you may notice not as many product reviews.

With that being said, there is a range of Hugo mattress reviews which we cover below.

Hugo Mattress Negative Reviews

  • Mattress cover not removable: Unlike many of its competitors, the cover of the Hugo mattress isn’t removable. If you’re looking to buy the mattress, we strongly advise you also buy a mattress protector before using it
  • May not be suitable for heavy sleepers: The mattress does have a weight limit of 120kg per person. If the mattress is for someone heavier than this, it may not offer the required support

Hugo Mattress Positive Reviews

  • Natural latex top layer: Highlighting the quality of the product, the natural latex layer is a key separator of the Hugo mattress against its competitors that don’t have this as a top layer
  • Comfort and support: Many customers compliment the mattress on how comfortable it is and the level of support it provides
  • Customer service: Many have mentioned that they were quite happy with the customer service they received from Hugo Sleep, during the purchase, trial period and beyond

Hugo Mattress Review In Summary

There you have it, our Hugo Sleep mattress review for 2020

Comprising of latex and memory foam, the Hugo mattress is quite versatile and suits a range of sleeping types.

If you’re looking for a durable, comfortable Australian made mattress then the Hugo may be the one for you.

Over to you

Let us know what you think down below and if you have any pointers for other shoppers, be sure to let them know!


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