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Koala Mattress Review Australia (The Ultimate 2020 Update)

Updated On: 14 November 2020

By: Mattress In A Box Reviews

Koala Mattress Review Australia Feature Image

Koala Mattress Review

Average Overall Mattress

$750 - $1,250

Date Established



Alexandria, Sydney


  • Delivery
  • Minimal partner disturbance
  • Customer service


  • Mattress sagging
  • Body impressions / indents
  • Minimal edge support
  • Hot mattress


If you’re looking to buy a mattress in a box, you would have heard of Koala mattress, one of Australia’s most popular brands.

Established in 2015, the Sydney based company which initially started with the mattress now offers a few product ranges for both the bed and living rooms alongside product bundles.

The company has seen significant growth since, operating in New Zealand and Hong Kong as of 2016 and in Japan as of 2017.

But the question we want to help you answer today:

Is the Koala mattress best for me?

If your mattress journey has led you here, brave adventurer: 

Our Koala mattress review goes into every detail you’ll need to know before making your choice.

If you’re just looking for a quick review, we’d actually recommend an alternative mattress within a similar price range.

You can view our recommended alternatives just below.

For everyone else, let’s jump right into the Koala mattress review!


Ecosa Mattress

Overall Rating: 4/5

Price Range:

$599 - $1,299


15 Years

Night Trial:

100 Days



Noa Home Logo

Noa Sleep Mattress

Overall Rating: 4.5/5

Price Range:

$499 - $899


15 Years

Night Trial:

100 Days



Ergoflex Logo

Ergoflex Mattress

Overall Rating: 4/5

Price Range:

$650 - $1,224


10 Years

Night Trial:

30 Days



Koala Mattress Price

The Koala mattress price and size range is as follows:

  • Koala single mattress: $750
  • Koala king single mattress: $850
  • Koala double mattress: $950
  • Koala queen mattress: $1,050
  • Koala king mattress: $1,250

Some of these prices have increased over time.

For example, the king mattress was $1,200 in 2019.

Compared to the memory foam mattress market average, the Koala prices are on the more expensive end.

Koala Mattress Discount

Koala mattress discount codes and coupons are available from time to time.

Just keep in mind:

If you’re looking to buy a Koala mattress, promo codes are sometimes automatically applied at checkout.

Koala Mattress Sale

Although not always available, here are a few Koala mattress deals to keep a lookout for:

  • Koala Mattress $200 off
  • Koala Mattress $150 off
  • Koala Mattress $100 off

These are popular Koala mattress sale events / periods:

  • Koala Valentine’s Day sale
  • Koala birthday sale (24 - 30 August)
  • Koala mattress Black Friday
  • Koala mattress Boxing Day sale

There are also more random sales that include the Mates Rates sale of 15% (27 March 2020).

Koala Mattress Features And Benefits

Mattress Materials

The cover of the Koala mattress is made of the following:

  • The cover top is made from 70% polyester and 30% TENCEL
  • The cover side and underside fabric comprises of 100% polyester

Mattress Layers

So what is the Koala mattress made of?

Underneath the cover, the mattress comprises of 2 layers.

The top (comfort layer) being Kloudcell.

One of the key features of this layer is it’s open-cell foam construction:

  • It’s a 6cm layer
  • Made of polyurethane foam
  • Absorbs pressure
  • Is designed to promotes airflow throughout the mattress
  • Allows heat to leave the mattress
  • Koala mattress technology of zero partner disturbance
Koala Mattress Layers

The second layer is the mattresses Ecofoam support layer, this layer:

  • Is a 16cm ultra-resilient foam
  • Provides more supportive
  • Ensures the longevity of the mattress

The mattress is simply made of 2 pieces of foam which is quite underwhelming compared to others in the market.

Koala Mattress Firmness

How Firm Is The Koala Mattress And Is It Too Firm?

We initially gave the mattress a firmness rating of 6.5/10 with 10 being very firm.

However, after 6 months or so, the mattress can start to lose its firmness and will begin to sag.

We'll look into this in more detail in our review section below.

So stay tuned!

Koala Mattress Weight Limit

Although the Koala mattress doesn’t provide a weight range, based on the reviews of customers who’ve owned their Koala mattress for 6 - 18 months, we wouldn’t recommend more than 200kg or 100kg per person.

Koala Mattress Weight Limit

Koala Mattress Weight And Dimensions

The weight and dimensions of the Koala bed in a box varies depending the size:





92cm X 188cm X 23cm

13.7 kg

King Single

107cm X 203cm X 23cm

16.7 kg


138cm X 188cm X 23cm

19.7 kg


153cm X 203cm X 23cm

23.6 kg


183cm X 203cm X 23cm

31.5 kg

Mattress Care Instructions

Koala Mattress Cleaning

The Koala mattress is not high maintenance.

The mattress cover can be removed by simply zipping it off.

Once removed, you can:

  • Hand wash with cold soapy water
  • Dry or spot clean it
  • Air dry once done (must be completely dry before putting it back on)

The foam core can also be gently spot cleaned with water and mild soap.

Once complete, it’s best to let it air dry away from direct sunlight.

A big NO NO:

Do not place the foam in a dryer or washing machine.

Just don’t do it man 😛

Can / Do You Flip A Koala Mattress?

The short answer is no.

The mattress comprises of 2 layers, the top comfort layer is 6cm whilst the bottom supportive (denser) layer is 22cm.

If you were to flip the mattress, you’d be sleeping on the supportive dense layer which wouldn’t be that comfortable.

You’d also damage the soft comfort layer if you flipped it.


It’s recommended to rotate the Koala mattress one a month by 180 degrees.

Environmentally Friendly

The Koala mattress is a green product.

Their foams are GECA (Good Environmental Choice Australia) certified.

Meaning they have gone above and beyond to ensure their product meets such rigorous standards and pass such an assessment. The GECA certificate is only awarded to products made to the highest environmental standards.

With almost zero emissions, the Koala mattress is made without and does not contain:

  • Ozone-depleting substances (methylene chloride)
  • Heavy metals (mercury and lead)
  • Phthalates

Their mattress foam was examined across its complete production span and the production of the product was proven to be environmentally responsible and made ethically, having a lower impact on human health.

Koala Mattress Unboxing

The Koala mattress instructions for unboxing is quite simple:

  1. Start by opening the Koala mattress box
  2. Then unpack the Koala mattress from the box
  3. Cut the protective cover
  4. Unroll the mattress into place
  5. Remove the protective cover once in place

How Long Does A Koala Mattress Take To Inflate?

The mattress will begin to inflate within moments of unrolling it into place.

Koala Mattress Smell

Once unwrapped the mattress does have a chemical smell but this goes away after airing it out.

We recommend letting the Koala mattress air out for 24 hours before sleeping on it.

Keep in mind:

The Koala mattress lives in a box for a while before being delivered.

In saying so, it will take up to 3 - 5 days for the Koala mattress to return to its complete feel and shape.

Koala Mattress Video (How To Open)

To view demonstration of the above steps, you can watch this quick video:

Things To Consider Before Buying A Koala Mattress

Koala Mattress Myer

Koala mattress Australia had a previous partnership with Myer in which you would have been able to try and buy the mattress in participating Myer stores.

However, there are no longer any Koala mattress stockists, stores.

If you’d like to try the Koala mattress, you’d need to purchase it first and try it at home.

Koala Mattress Showroom

For a historic reference, these were the locations of Myer stores that stocked the Koala mattress:

  • Koala mattress Adelaide
  • Koala mattress Brisbane
  • Koala mattress Melbourne
  • Koala mattress Perth
  • Koala mattress Sydney

Koala Mattress Surry Hills

For those of you who are looking for Koala’s head office or “Treehouse” as they refer to it, it’s currently closed to the public.

For reference, the Treehouse address is: Unit 12 37-41 O’Riordan Street, Alexandria (entry via Collins Street), NSW 2015, Australia.

Koala Mattress Factory

Where Are Koala Mattresses Made?

The Koala mattress is made in Sydney, Australia.

It was previously made in Brisbane, Australia.

In terms of where the company sources its raw materials from (the foams themselves), we’re not quite sure.


If you know, please comment below and we’ll add it into our review.

Koala 120 Night Trial

Every Koala mattress comes with a risk free 120 night trial.

This allows customers to try it from home and test whether they like it or not.

Just make sure to keep the mattress in great condition and if you aren’t satisfied with the mattress, you can easily return it.

Koala Mattress Return

Koala Mattress Return Policy

If you live in any metropolitan area, Koala mattress returns are free of charge, otherwise there may be a small return fee incurred.

As it may take some time for your body to adjust to your new mattress, Koala recommends trying your mattress for a minimum of 14 days before making up your mind.

There locations in which return shipping is covered:

  • Adelaide
  • Brisbane
  • Melbourne
  • Perth
  • Sydney

If you're located anywhere outside of these areas, then be prepared to pay a return fee.

Keep in mind if you want to return your mattress you’ll need to provide your mattress order number, so be sure to keep it.

Refunds typically take up to 3 - 5 days to be processed.

Koala Mattress Gift or Second Hand Purchase

If you receive your Koala mattress as a present or you bought it from someone else, you won’t be able to return it.

Returns are only available to the original buyer and are not transferable.


Ecosa Mattress

Overall Rating: 4/5

Price Range:

$599 - $1,299


15 Years

Night Trial:

100 Days



Noa Home Logo

Noa Sleep Mattress

Overall Rating: 4.5/5

Price Range:

$499 - $899


15 Years

Night Trial:

100 Days



Ergoflex Logo

Ergoflex Mattress

Overall Rating: 4/5

Price Range:

$650 - $1,224


10 Years

Night Trial:

30 Days



Koala Mattress Warranty

Koala offers a 10 year warranty.

Here are a list of things you need to know about the Koala mattress guarantee:

  • It’s only available to the original purchaser and it’s not transferable
  • Your warranty will be void if you rest your mattress on a bed base which is structurally incapable of supporting it
  • You’re covered for any manufacturing defects or flaws with the mattress
  • You’re not covered if you’ve damaged the mattress due to negligence
  • You will need to provide photos during claim submission

You can also read their complete terms for more information.

Warranty claims can be completed via their website if required.

How Long Will It Take To Know The Outcome Of My Koala Mattress Warranty Claim?

Once received, you’ll hear back from the Koala mattress team within 2 - 3 business days.

Koala Mattress Delivery

If you decide to purchase a Koala mattress, you will benefit from Australia wide free delivery.

Koala Mattress 4 Hour Delivery

If you live in any of the following metropolitan areas:

  • Adelaide
  • Brisbane
  • Melbourne
  • Perth
  • Sydney

And order before 2 p.m. on a weekday…

You can expect your mattress to be delivered within 4 hours (same day delivery).

Two things to note:

  • When you make your purchase, if there are no mattresses in stock, you won’t be able to receive same day delivery
  • 4 hour delivery is not available for pre-sale

There is no additional cost for same day delivery, it’s completely free.

You also have the option to schedule a weekday evening and Saturday morning deliveries.

If you live outside these areas, you can expect to receive your mattress between 1 - 5 business days.

Will Koala Mattress Take Your Old Mattress Away?

For customers who live in selected Melbourne or Sydney areas, there’s a sweet bonus for you:

Koala has partnered with Soft Landing.

A company dedicated to recycling mattresses.

So if you’d like them to remove your old mattress, Koala will send you their details to arrange it once you’ve ordered your mattress.

And if you’re a Sydneysider, it gets even sweeter:

It’s free of charge.

For you Melburnians, it’s now also free of charge. 

A little fun fact:

Up until 2019, Melburnians had to pay a small fee for this service.

Koala Mattress WWF

Koala has partnered with WWF Australia.

With a potential Koala extinction just around the corner…

Koala donates a little casheeto to WWF Australia every time they sell a mattress to help protect Koalas.

Koala Mattress WWF

Koala mattress is also part of 1% for the Planet.

This means they donate at least 1% of their annual sales to charities that look after the environment.

Koala Mattress Where To Buy

As mentioned earlier in the Koala mattress review, customers previously had the option to purchase the mattress from participating Myer stores across Australia.

But that’s no longer the case.

If you’d like to buy a Koala mattress, you can now only do so online.

Payment Options

I know what you’re thinking.

But don’t say it.

We’ll just answer it for you.

Unfortunately Koala doesn’t accept eucalyptus leaves as payment.


However, they do provide standard payment options:

  • Mastercard
  • PayPal
  • Visa
Koala Mattress Afterpay

If you’re tired of sleeping in the tree house but don’t have the bank to buy your mattress today. 

One of these flexible, monthly, interest free options might be the one for you:

Koala Mattress Review

The company has thousands of glowing online reviews.

You may have realised that the majority of these are from customers who have recently received their Koala mattress.

To get a balanced approach:

It’s important to consider reviews of customers who have had their mattress for a considerable amount of time.

Koala Mattress Good Reviews


Generally delivery is quite good, with customers receiving their mattress quite quickly.

Minimal Partner Disturbance

Partners have noticed a reduction in partner disturbance throughout the night after sleeping on the Koala mattress.

Customer Service

Overall the rating of Koala’s customer service is good. They have reasonable response times. Whether it be for a purchase or refund, they assist customers in a friendly manner.

Koala Mattress Bad Reviews

Koala Mattress Sagging

Within 6 - 18 months customers noticed the Koala mattress sagging. In which deep body impressions/ indents started to set in.

As a result customers started to complain about body aches and pains after sleeping on the mattress.


This was experienced by people / couples who each weigh between 65 - 80 kg.

Koala Mattress Hot

It has also been noted that customers get quite hot and experience a fairly warm sleep on the Koala mattress.

Minimal Edge Support

Customers have noticed that it’s quite hard to get out of bed/ sit on the edge of the mattress as the edges are quite soft and there is minimal edge support. If you’re someone who requires a firmer level of support, you’d most likely need to go for something else.

With this mind, the Koala mattress is not recommended for longevity.

Koala Mattress Alternative


Ecosa Mattress

Overall Rating: 4/5

Price Range:

$599 - $1,299


15 Years

Night Trial:

100 Days



Noa Home Logo

Noa Sleep Mattress

Overall Rating: 4.5/5

Price Range:

$499 - $899


15 Years

Night Trial:

100 Days



Ergoflex Logo

Ergoflex Mattress

Overall Rating: 4/5

Price Range:

$650 - $1,224


10 Years

Night Trial:

30 Days



Ecosa Mattress

Rated as one of Australia’s best mattress in a box, if you’re looking for a firmer mattress of higher quality, then the Ecosa mattress is a very strong contender to the Koala mattress. 

Comprising of 3 layers, the mattress has additional features including it being waterproof.

On average the Ecosa mattress is $49 more expensive than the Koala mattress.

But here’s the kicker:

Unlike Koala, Ecosa’s BAU sale is $200 off, which you can claim right now.

So not only is it of higher quality:

But you’re looking to save $149 or so if you we’re to go with an Ecosa mattress instead.

Ergoflex Mattress

If you’re looking for a similar alternative to the Koala mattress.

The Ergoflex mattress is a stand out.

Recommended by Australia’s back Dr, Mark Craig.

It’s a mattress to consider if you’re suffering from back pain.

Comprising of 3 layers and a protective inner cover, it will provide a more supportive sleep than the Koala mattress.

If longevity is a concern for you, the bottom layer of the Ergoflex mattress is a supportive impact resistant durable 9cm layer of high resilience foam.

The mattresses foundation ensures its longevity.

Compared to the Koala mattress, there is a saving of up to $150 if you’re looking at the Ergoflex single or king single mattress. 

Otherwise the prices for the other mattress sizes are fairly similar.

Noa Sleep Mattress

If you’re thinking best value for money.

You wouldn’t think anything further than the Noa mattress.

With a BAU sale of $300 off that’s available right now, you can choose from a range of their mattresses depending on your needs:

  • The Lite
  • The Noa
  • The Luxe

Their original mattress “The Noa” has a combination of memory foam and premium pocket springs.

Depending on the size you’re after you’d be saving between $250 - $350 if you decided to go with “The Noa” mattress.

How do other brands compete?

Looking to compare the Koala mattress against others?

Well you can view some of our direct Koala mattress brand comparisons here:

Koala Mattress Review In Summary

There you have it, our definitive Koala mattress review for 2020.

With everything considered, would we recommend the Koala mattress?

Not for everyday use.

We wouldn’t recommend the mattress as the mattress you’d sleep on daily, as we can’t say with confidence that it’ll last much longer than 6 - 12 months. 


If you had a guest bedroom, the Koala mattress could be one to consider for it.

On average if you have guests that sleep over a few times a year, the Koala mattress may be quite a good option, as customers who’ve been using their Koala mattress for a short period, tend to enjoy sleeping on it.

Some quick math to put it into perspective:

If we said the Koala mattress had a life of 6 months and your guests slept over for 2 weeks every year, the mattress would last over 10 years.

That’s A Wrap Folks

What did you think about our Koala mattress review?

If there’s something missing, let us know so we can add it in!

Be sure to share your thoughts and let us know your Koala mattress experiences below.

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