Emma Mattress Review Australia [The Original 2021 Update]

Updated On: 24 January 2021

By: Mattress In A Box Reviews

Emma Mattress

Emma Mattress Review

Most Awarded Mattress

$699 - $1,099

Date Established



Frankfurt, Germany


  • Value for money
  • Price competitive
  • Well rounded and supportive


  • Can feel too firm for some
  • Fair customer support
  • Low on stock


Is it time to upgrade the mattress?

Are you considering the Emma mattress but still deciding if it’s the right one for you?

Well my friend, today is your lucky day.

Our updated Emma mattress review for 2021, covers everything you need to know.

Founded in Frankfurt, Germany in 2015, Emma Sleep has recently landed on the shores of Australia in 2020.

Now available in 17 countries across 3 continents, the Emma mattress in the UK and other locations, has proven to be a top consumers choice.

Let’s Get Right Into The Review

Also referred to as the Emma original mattress, there is so much to review about this product.

So let’s do just that and get started!

Here’s a quick summary of what to expect in our Emma mattress review.

Use the links to jump to the section you’re most interested in or simply go through it as you’d like 😊

Emma Mattress Price

This part of the Emma mattress review is quite important, price.

How much will this highly rated memory foam mattress cost you?

As a recent mattress offering in Australia, the company does have quite competitive pricing.

The  Emma mattress price along sizes is as follows:

  • Emma single mattress: $699
  • Emma king single mattress: $799
  • Emma double mattress: $899
  • Emma queen mattress: $999
  • Emma king mattress: $1,099

Compared to the market average, the Emma mattress is priced comfortably in the middle.

Emma Mattress Discount Code

Throughout certain times of the year you’ll have access to Emma mattress voucher codes.

Their mattress promo codes are always available on their website.

And the best time to pick up an Emma coupon is during one their sales.

Which conveniently takes us to our next section...

Emma Mattress Sale

If you're looking to save on the Emma memory foam mattress, you’re in the right place.

Here are the most common Emma mattress deals:

  • Emma Halloween sale (20% off)
  • Emma new customer sale (15% off)
  • Emma mattress Black Friday
  • Cyber Monday
  • Christmas

You’ll pick up the Emma mattress for the best price during one of these sales.

Emma Mattress Features And Benefits

With a fair few features to unpack, in this section of the Emma mattress review, we get right into the detail that’ll help you decide whether this is the right mattress for you.

And in this section of our Emma mattress review, we're talking layers.

It's all about the layers.

Emma Mattress Layers

The Emma original mattress in Australia has 4 distinct layers.

From the top down, here they are.

Emma Mattress Climate-Regulating Cover

First of all is the removable elastic cover.

Comfortable fabric which is breathable, supporting good air circulation.

It also features handles for easy rotation.

Breathable Eco-Friendly Hyper Foam

If you sleep with someone who likes to rumble with the sheets, you’re in luck.

This layer of foam features zero partner disturbance.

Being a foam layer:

It’s bouncy, breathable and wicks away moisture keeping you cool throughout as you sleep.

Emma Mattress Layers

Emma Mattress Comfort Layer (Supportive Polyether Foam)

This is the business end of the mattress.

The pressure-relivering, 7 zone foam layer.

Designed to support all sleep types, this foam layer is designed to relieve pressure throughout your body.

Adapting to your sleeping style, this layer ensures you get a comfortable sleep.

Pressure-Relieving Point-Elastic Foam Layer

The bottom layer of the mattress is designed to offer support, durability and provides an additional level of stability. 

It also provides further pressure relief and contributes to the zero partner disturbance.

All mattress sizes have a depth of 25 cm.

Every layer above is OEKO TEX Standard 100 - Class 1 certified.

We’ll go through what this means in more detail later on.

Emma Mattress Firmness

Having tested many mattresses, we can say that the Emma mattress is one which provides a solid level of support.

Overall, it has a comfortable firm feel, in saying so:

We’ve given it a firmness rating of 7.5 out of 10.

Providing a balanced level of comfort throughout its layers, we are confident it’ll support most types of sleepers.

Adjustment Period

With people of varying different shapes and sizes sleeping on the Emma mattress.

On average:

There’s an adjustment period of up to 1 week.

Emma Mattress Materials

Here is the breakdown of the materials used in the mattress:

  • Top cover: 99% polyester and 1% elastane
  • Side cover: 100% polyester
  • Bottom cover: 87% polyester and 13% polypropylene

All materials mentioned are OEKO TEX Standard 100 - Class 1 certified.

More on that below.

Emma Mattress Dimensions And Weight

Here you’ll find an overview of the Emma mattress depth, dimensions and heaviness.

Varying from size to size, you can check out the detail in the following table:





92cm X 188cm X 25cm

17 kg

King Single

107cm X 203cm X 25cm

19 kg


138cm X 188cm X 25cm

26 kg


153cm X 203cm X 25cm

29 kg


183cm X 203cm X 25cm

35 kg

Emma Mattress Weight Limit

The Emma mattress is suitable for individuals who weigh up to 130 kgs or couples who weigh up to 250 kgs.

Don’t worry, if you sleep with a pet, you’ll be fine 🐶

Mattress Care Instructions

What would our Emma mattress review be without talking about what excites you all the most?

Care instructions 🤣

So if you decide to purchase the mattress, how should you care for it?

Don’t worry, young grasshopper, we’ll tell you everything you need to know.

How to clean Emma mattress cover?

Simply remove the cover by opening the zip and separating the top and bottom parts of the cover.

Once removed, it’s best to treat the cover like your favourite shirt or dress or (insert anything else that’s your favorite here) 👕👗

Wash both sections of the cover in the washing machine at 60℃.

If you have single stains on the cover:

You can spot clean these by hand with a gentle washing detergent.

Keep in mind:

Allow the cover to completely dry before placing it back on the mattress.

Should the Emma mattress be flipped or rotated?

The mattress build is designed to last, so flipping or turning the mattress isn’t required.

However, if you’d like to do so, feel free to rotate the mattress once every 6 months.

Mattress Certifications

Being a highly rated mattress, the Emma mattress has received awards that include:

  • Europe’s most awarded mattress 2019

But beyond this, you’ll be happy to know that the mattress is OEKO-Tex 100 Certified.


Their product has been tested and is proven to be free from harmful levels of over 100 substances that are known to cause harm to human health.

So if you suffer from allergies or asthma:

This mattress may suit you quite well.

Emma Mattress Unboxing

You’ve received your Emma mattress in a box.


How to open it?

Simply follow these Emma mattress instructions:

  1. Cut open the box and remove the mattress from within
  2. Place the mattress wherever you want it
  3. Cut the plastic cover with the enclosed plastic cutting tool the mattress comes with
  4. Roll the mattress into place
  5. Remove the protective plastic cover entirely
  6. Watch the mattress expand and take shape
Emma Mattress Unboxing

How long does it take for a Emma mattress to expand (fully inflate)

Within a few minutes the mattress will expand to 90% of its size.

Allow a few hours for the mattress to expand its complete size.

How long can the Emma mattress stay in the box?

Once delivered, the Emma mattress should not stay in the box for more than 2 weeks.

Beyond this, you risk damaging your mattress.

If you’re planning not to use the mattress right away, simply purchase it at a later date.

Emma mattress smell

As many new products do, the mattress does have a new like smell when you first unpack it.

The smell will go after a few hours, just open a window and let it air out.

Things To Consider Before Buying An Emma Mattress

If you’re getting close to making your purchase.

You’ll need to check out this section of the Emma mattress review.

Here we look at things you need to be aware of before deciding whether the mattress is right for you.

Emma Sleep Showroom

Does Emma Sleep have a showroom?

Keeping its prices competitive, the Emma mattress Australia doesn’t have a showroom.

The first time you see the mattress is when it gets delivered to your door.

And hopefully:

It’s love at first sight 😍

Emma Mattress 100 Night Trial

Emma Sleep offers a risk free 100 night trial.

If you aren’t sleeping like a baby and not satisfied, you can return it for free during the trial period.

Keep in mind:

The free trial starts when you receive the mattress, not when you place the order.

Things that will void your ability to return the mattress

Within 100 nights, if your mattress has:

  • Mould
  • Dirt
  • Stains
  • Smells
  • Bed bugs

You won’t be able to return the mattress.

Minimum mattress trial

It’s recommended you trial the mattress for a minimum of 3 - 4 weeks before deciding whether you want to keep it or not.

Emma Mattress Return

Emma Sleep return policy

Emma has a simple returns process.

To return your mattress, contact the Emma Sleep team and they’ll be in contact within 3 - 4 days to organise a suitable time to pick up the mattress.

Keep in mind:

You’ll need to put its plastic cover back on it before the courier picks it up.

So be sure to keep it.

Once the mattress arrives at the Emma warehouse, the refund will be processed.

Depending on where you live and how you’ve paid for the mattress, it may take up to 14 days for the refund to be processed.

If you’d like an update on the status of your refund, contact the Emma customer support team.

Emma Mattress Warranty

Emma Sleep guarantee

If you keep your mattress, you’ll be happy to know you’ll be covered by a 10 year warranty.

The warranty will commence as soon as you receive your Emma Original mattress.

In summary:

  • The warranty covers stability and durability of the core materials
  • It won’t cover mistreatment or general wear and tear
  • Is available only to the original purchaser

If by any chance you receive a defective mattress:

Contact the Emma mattress team immediately and they send a replacement mattress free of charge.

Emma Mattress Delivery

Unlike other mattress companies, the Emma mattress is delivered free of charge.

With a shipping time of 1 - 7 days, you’ll receive your mattress soon after ordering it.

Closer to 1 - 3 days for metro locations and 4 - 7 days for regional deliveries.

You can also arrange a custom dispatch date.

To do so, select the option during checkout or contact the Emma Sleep team.

If you’d like to update any delivery detail after placing your order, it’d be best to reach out to Emma Sleep to make any changes.

Emma Mattress Side

Where Are Emma Mattresses Made?

Made with the highest quality foams:

The Emma mattress was developed and is manufactured in Germany.

Where To Buy The Emma Mattress?

With no Emma mattress stockists within Australia:

You can buy the Emma mattress online.

One thing to note here:

If the mattress is not in stock, you won’t be able to select it from the product page.

Payment Options

Offering the traditional online payment methods.

You can buy your Emma mattress through the following options:

  • Credit card
  • Debit card
  • PayPay
Emma Mattress Corner

If you’re low on cash or want to spread out your payment,

Emma Sleep also offers payment plans and instalments.

You have the following options:

  • Zip: Own your mattress from $10/ week
  • Klarna: 4 interest-free instalments

Emma Mattress Review

With over a million customers worldwide, the mattress has received a range of reviews.

With countless reviews considered, we’ve summarised the most common things customers have to say about the Emma mattress.

Emma Mattress Negative Reviews

  • Can feel too firm for some: Some customers have complained that the Emma mattress can be too firm, even after trialling it for up to 4 weeks, some people never adjust to the new mattress
  • Fair customer support: Being a company which receives so many orders, sometimes the Emma Sleep team is delayed in replying to customers. However, the team does eventually reply to all customer emails
  • Low on stock: Being a very popular mattress, sometimes the size you want may not be in stock

Emma Mattress Positive Reviews

With a vast majority of happy customers, here is what they generally say about the Emma mattress:

  • Value for money: Offering so much value for its price tag, many customers compliment the mattress for its quality compared to how much they paid for it
  • Price competitive: With all sizes under $999, the mattress is priced very competitively compared to others within the industry
  • Well rounded and supportive: Overall customers are quite happy with the mattress and the continued support it provides over many years

Emma Mattress Review In Summary

There you have it guys, our updated Emma mattress review for 2021.

Overall, if you’re looking for a mattress of European standard, then the Emma mattress may be for you.

Suitable for a range of sleepers of all shapes and sizes, the mattress offers a comfortable and supportive sleep.

It has been tried and tested by over a million customers from all over the world.

In saying so, we recommend the mattress with complete confidence to those of you who are considering it.

Share Your Experience

Are you considering the Emma mattress or have you recently purchased it?

Be sure to let update us on your experience 😊

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