Koala Mattress Review – Koala New, Calm As & Soul Mate (The Ultimate 2023 Update)

If you’re looking to buy a best mattress in a box, you would have heard of Koala mattress, one of Australia’s most popular brands.

And they have recently launched a new mattress range:

Overview

Established in 2015, the Sydney based company which initially started with the mattress now offers a few product ranges for both the bed and living rooms alongside product bundles.

This best mattress in Australia has seen significant growth since, operating in South Korea and Japan as of 2017.

But the question we want to help you answer today:

Is the Koala mattress best for you?

If your mattress journey has led you here, brave adventurer: 

Our Koala mattress review goes into every detail you’ll need to know before making your choice.

Want to Compare Koala?

• Ecosa Vs Koala
• Ergoflex Vs Koala
• Onebed Vs Koala
• Sleeping Duck Vs Koala

The New Koala Mattress Review

This is Koala's new entry level mattress, providing an overall pleasant sleeping experience across 3 distinct layers.

The New Koala Mattress Price

The Koala mattress price and size range is as follows:

• Koala single mattress: $750
• Koala king single mattress: $880
• Koala double mattress: $1,000
• Koala queen mattress: $1,050
• Koala king mattress: $1,250

Some of these prices have increased over time.

For example, the king mattress was $1,200 in 2019.

Compared to the memory foam mattress market average, the Koala prices are on the more expensive end.

The New Koala Mattress Features And Benefits

Within this section we'll review the core features of the New Koala mattress.

New Koala Mattress Layers

1. Lyocell Sleep Surface: This absorbant 7cm comfort layer made from TENCEL fibre provides support, ensures the mattresses breathability and wicks away moisture.

2. Flippable Kloudcell Comfort: This double sided layer allows you to choose between firm and medium-firm by simply unzipping the top layer and flipping it over.

3. NoPressure Adaptive Core: The final high density layer targeted in 3 seperate zones, is designed to alleviate pressure, provide a supportive sleep and ensures the mattresses longevity.

The New Koala Mattress Firmness

Quite a mixed response from Australian sleepers.

Some have rated it too firm whilst others have said it's too soft.

Either way, it does take some time to get used to a new mattress.

Having the option of a medium firmness which we've rated 7/10 to a firm-firmness which we've rated 8.5/10.

The New Koala Mattress Dimensions and Weight

Here's an overview of the mattresses specifications: 

Koala Calm As Mattress Review

If you're looking for a mid-tier mattress, the Koala Calm As, may the the one for you.

Offering customers a well supported and comfortable sleep experience.

Koala Calm As Mattress Price

Being of better quality than Koala's New mattress, the prices here more expensive:

• Koala Calm As single mattress: $980
• Koala Calm As king single mattress: $1,080
• Koala Calm As double mattress: $1,350
• Koala Calm As queen mattress: $1,650
• Koala Calm As king mattress: $1,950

Depending on what size you're after, you'll be paying an additional $100-$700 compared to the Koala New.

Koala Calm As Mattress Features And Benefits

Is the additional cost worth it?

We'll explore this as we dive under the covers and look at the finer details of the mattress.

New Koala Mattress Layers

1. COOLMAX Sleep Surface: This contains the features of the Lyocell surface with the addition of a 1cm quilted cover which provides additional cooling and comfort.

2. Flippable Kloudcell Comfort: This is the same layer as the Koala New.

3. ZoneOut Transition Layer: An additional layer comprised of 3 support zones designed to spread your weight across the mattress and provide further support for your back. Within this layer there are also air tunnels which enhance the coolness of the mattress, helping to regulate your body temperature.

4. NoPressure Adaptive Core: This is the same layer as the Koala New.

5. StayPut Edge Support: A drawback of the Koala New mattress is its lack of edge support, this isn't an issue with the Calm As Mattress as it comes fitted with a sturdy support which runs along the entire perimeter of the mattress.

Koala Calm As Mattress Firmness

The additional features and layers here do help with providing a more consistent sleeping experience with regards to how firm one might find this mattress.

Similar to the Koala New, you'll have the option of a medium firmness which we've rated 7.5/10 to a firm-firmness which we've rated 9.5/10.

Well suited for someone looking for a more a more supported sleep.

Koala Calm As Mattress Dimensions and Weight

The length and the width are the same across all sizes here, the noticeable differences compared to the Koala New being the height and the weight.

With an increase of 4cm to the height (from 25cm) and a 5kg-9kg in weight. Which may sound heavier but is still quite reasonable.

Some of you may also enjoy the additional height when getting in and out of bed.

Koala Soul Mate Mattress Review

Hello there dear reader.

Welcome to Koala's premium mattress, the Soul Mate.

Koala Soul Mate Mattress Price

Only offered in 3 sizes, here is a breakdown of the Soul Mate:

• Koala double mattress: $2,350
• Koala queen mattress: $2,700
• Koala king mattress: $2,950

Quite a noticeable jump in price here compared to the Calm As Mattress.

Is the price justified?

We'll determine that in the next section.

Koala Soul Mate Mattress Features And Benefits

Within this section we'll review the core features of the New Koala mattress.

New Koala Mattress Layers

1. Sensapole Sleep Surface Technology: Comprising of a 9cm lux comfort layer alongside a 2cm quilted plush cover. Keeping you comfortable and cool throughout the year.

2. Flippable Kloudcell Comfort: This is the same layer as the Koala New and Calm As.

3. Bamboo Charcoal Memory Foam: What you'd expect to see in a premium mattress, charcoal memory foam, antimicrobial, contouring to your body, alleviating pressure and promotes airflow. 

4. 5 Zoned Adaptive Foam Springs: Each zone designed to target a different section of your body, providing custom support depending on your sleeping pattern and type. Providing an additional comfort feel and further regulating heat.

5. StayPut Edge Support: This layer is the same as the Calm As.

Koala Soul Mate Mattress Firmness

So how does this premium mattress feel?

We found it was a nice in between firmness, most likely due to the additional layers and comfort within.

We rated the medium firmness of this mattress a 7/10 and the firm-firmness a 8/10.

Koala Soul Mate Mattress Dimensions and Weight

4cm taller than the Calm As and 8cm than the New Koala mattresses.

Also, up to 7kg heavier than the Calm As.

Here is an overall of all the sizes in one view:

Koala Mattress Discount

Koala mattress discount codes and coupons are available from time to time.

Just keep in mind:

If you’re looking to buy a Koala mattress, promo codes are sometimes automatically applied at checkout.

Koala Mattress Sale

Although not always available, here are a few Koala mattress deals to keep a lookout for:

• Koala Mattress $200 off
• Koala Mattress $150 off
• Koala Mattress $100 off

These are popular Koala mattress sale events / periods:

• Koala Valentine’s Day sale
• Koala birthday sale (24 - 30 August)
• Koala mattress Black Friday
• Koala mattress Boxing Day sale

There are also more random sales that include the Mates Rates sale of 15% (27 March 2020).

Koala Mattress Features And Benefits

Mattress Materials

The cover of the Koala New mattress is made of the following:

• Cover top is made from 65% polyester and 35% TENCEL Lyocell
• Cover side and underside fabric comprises of 100% polyester

The Koala Calm As mattress:

• The cover top is made from 63% polyester and 37% polyester (COOLMAX Fibre)
• The cover side and underside fabric comprises of 100% polyester

The Koala Soul Mate mattress:

• The cover top is made from 62% polyester and 38% Viscose PCM (Phase Change Material)
• The cover side and underside fabric comprises of 100% polyester

Koala Mattress Weight Limit

Although the Koala mattress doesn’t provide a weight range, based on the reviews of customers who’ve owned their Koala mattress for 6 - 18 months, we wouldn’t recommend more than 200kg or 100kg per person.

Mattress Care Instructions

Koala Mattress Cleaning

The Koala mattress is not high maintenance.

The mattress cover can be removed by simply zipping it off.

Once removed, you can:

• Hand wash with cold soapy water
• Dry or spot clean it
• Air dry once done (must be completely dry before putting it back on)

The foam core can also be gently spot cleaned with water and mild soap.

Once complete, it’s best to let it air dry away from direct sunlight.

A big NO NO:

Do not place the foam in a dryer or washing machine.

Just don’t do it man

Can / Do You Flip A Koala Mattress?

The short answer is no.

The mattress comprises of various layers, the top layers are comfort based whilst the bottom layer is denser and designed to support it.

If you were to flip the mattress, you’d be sleeping on the supportive dense layer which wouldn’t be that comfortable.

You’d also damage the upper soft comfort layers if you flipped it.

However:

It’s recommended to rotate the Koala mattress once a month by 180 degrees.

Flippable Kloudcell Comfort

Notwithstanding this particular layer in which you can flip change the firmness from medium to firm.

Environmentally Friendly

The Koala mattress is a green product.

Their foams are GECA (Good Environmental Choice Australia) certified.

Meaning they have gone above and beyond to ensure their product meets such rigorous standards and pass such an assessment. The GECA certificate is only awarded to products made to the highest environmental standards.

With almost zero emissions, the Koala mattress is made without and does not contain:

• Ozone-depleting substances (methylene chloride)
• Heavy metals (mercury and lead)
• Phthalates

Their mattress foam was examined across its complete production span and the production of the product was proven to be environmentally responsible and made ethically, having a lower impact on human health.

Koala Mattress Unboxing

The Koala mattress instructions for unboxing is quite simple:

1. Start by opening the Koala mattress box
2. Then unpack the Koala mattress from the box
3. Cut the protective cover
4. Unroll the mattress into place
5. Remove the protective cover once in place

How Long Does A Koala Mattress Take To Inflate?

The mattress will begin to inflate within moments of unrolling it into place.

Koala Mattress Smell

Once unwrapped the mattress does have a chemical smell but this goes away after airing it out.

We recommend letting the Koala mattress air out for 24 hours before sleeping on it.

Keep in mind:

The Koala mattress lives in a box for a while before being delivered.

In saying so, it will take up to 3 - 5 days for the Koala mattress to return to its complete feel and shape.

Koala Mattress Video (How To Open)

To view demonstration of the above steps, you can watch this quick video:

Things To Consider Before Buying A Koala Mattress

Koala Mattress Myer

Koala mattress Australia had a previous partnership with Myer in which you would have been able to try and buy the mattress in participating Myer stores.

However, there are no longer any Koala mattress stockists, stores.

If you’d like to try the Koala mattress, you’d need to purchase it first and try it at home, keeping in mind they do offer 120 night trial.

Koala Mattress Showroom

For a historic reference, these were the locations of Myer stores that stocked the Koala mattress:

• Koala mattress Adelaide
• Koala mattress Brisbane
• Koala mattress Melbourne
• Koala mattress Perth
• Koala mattress Sydney

Koala 120 Night Trial

Every Koala mattress comes with a risk free 120 night trial.

This allows customers to try it from home and test whether they like it or not.

Just make sure to keep the mattress in great condition and if you aren’t satisfied with the mattress, you can easily return it.

Koala Mattress Surry Hills

For those of you who are looking for Koala’s head office or “Treehouse” as they refer to it, it’s currently closed to the public.

For reference, the Treehouse address is: Unit 12 37-41 O’Riordan Street, Alexandria (entry via Collins Street), NSW 2015, Australia.

Koala Mattress Factory

Where Are Koala Mattresses Made?

Koala's manufacturing occurs overseas.

However, they were previously made in Sydney/ Brisbane, Australia.

Koala Mattress Return

Koala Mattress Return Policy

If you live in any metropolitan area, Koala mattress returns are free of charge, otherwise there may be a small return fee incurred.

As it may take some time for your body to adjust to your new mattress, Koala recommends trying your mattress for a minimum of 14 days before making up your mind.

There locations in which return shipping is covered:

• Adelaide
• Brisbane
• Melbourne
• Perth
• Sydney

If you're located anywhere outside of these areas, then be prepared to pay a return fee.

Keep in mind if you want to return your mattress you’ll need to provide your mattress order number, so be sure to keep it.

Refunds typically take up to 3 - 5 days to be processed.

Koala Mattress Gift or Second Hand Purchase

If you receive your Koala mattress as a present or you bought it from someone else, you won’t be able to return it.

Returns are only available to the original buyer and are not transferable.

Koala Mattress Warranty

Koala offers a 10 year warranty.

Here are a list of things you need to know about the Koala mattress guarantee:

• It’s only available to the original purchaser and it’s not transferable
• Your warranty will be void if you rest your mattress on a bed base which is structurally incapable of supporting it
• You’re covered for any manufacturing defects or flaws with the mattress
• You’re not covered if you’ve damaged the mattress due to negligence
• You will need to provide photos during claim submission

You can also read their complete terms for more information.

Warranty claims can be completed via their website if required.

How Long Will It Take To Know The Outcome Of My Koala Mattress Warranty Claim?

Once received, you’ll hear back from the Koala mattress team within 2 - 3 business days.

Koala Mattress Delivery

If you decide to purchase a Koala mattress, you will benefit from Australia wide free delivery.

Koala Mattress 4 Hour Delivery

If you live in any of the following metropolitan areas:

• Adelaide
• Brisbane
• Melbourne
• Perth
• Sydney

And order before 2 p.m. on a weekday…

You can expect your mattress to be delivered within 4 hours (same day delivery).

Two things to note:

• When you make your purchase, if there are no mattresses in stock, you won’t be able to receive same day delivery
• 4 hour delivery is not available for pre-sale

There is no additional cost for same day delivery, it’s completely free.

You also have the option to schedule a weekday evening and Saturday morning deliveries.

If you live outside these areas, you can expect to receive your mattress between 1 - 5 business days.

Will Koala Mattress Take Your Old Mattress Away?

For customers who live in selected Melbourne or Sydney areas, there’s a sweet bonus for you:

Koala has partnered with Soft Landing.

A company dedicated to recycling mattresses.

So if you’d like them to remove your old mattress, Koala will send you their details to arrange it once you’ve ordered your mattress.

And if you’re a Sydneysider, it gets even sweeter:

It’s free of charge.

For you Melburnians, it’s now also free of charge. 

A little fun fact:

Up until 2019, Melburnians had to pay a small fee for this service.

Koala Mattress WWF

Koala has partnered with WWF Australia.

With a potential Koala extinction just around the corner…

Koala donates a little casheeto to WWF Australia every time they sell a mattress to help protect Koalas.

Koala mattress is also part of 1% for the Planet.

This means they donate at least 1% of their annual sales to charities that look after the environment.

Koala Mattress Where To Buy

As mentioned earlier in the Koala mattress review, customers previously had the option to purchase the mattress from participating Myer stores across Australia.

But that’s no longer the case.

If you’d like to buy a Koala mattress, you can now only do so online.

Payment Options

I know what you’re thinking.

But don’t say it.

We’ll just answer it for you.

Unfortunately Koala doesn’t accept eucalyptus leaves as payment.

However, they do provide standard payment options:

• Mastercard
• PayPal
• Visa

If you’re tired of sleeping in the tree house but don’t have the bank to buy your mattress today. 

One of these flexible, monthly, interest free options might be the one for you:

• Koala mattress Afterpay
• Koala mattress Zip
• Koala mattress Openpay

Koala Mattress Review

The company has thousands of glowing online reviews.

You may have realised that the majority of these are from customers who have recently received their Koala mattress.

Koala Mattress Good Reviews

Delivery

Generally delivery is quite good, with customers receiving their mattress quite quickly.

Minimal Partner Disturbance

Partners have noticed a reduction in partner disturbance throughout the night after sleeping on the Koala mattress.

Customer Service

Overall the rating of Koala’s customer service is good. They have reasonable response times. Whether it be for a purchase or refund, they assist customers in a friendly manner.

Koala Mattress Bad Reviews

Koala Mattress Sagging

An experience of their old mattress which has been discontinued:

Within 6 - 18 months customers noticed the Koala mattress sagging. In which deep body impressions/ indents started to set in.

As a result customers started to complain about body aches and pains after sleeping on the mattress.

Update:

Their new mattress range hasn't received any complaints about sagging.

Edge Support

Some customers have noticed that it’s difficult to get out of bed/ sit on the edge of the mattress as the edges are quite soft and there is minimal edge support.

If you’re someone who requires a firmer level of support, shop the Calm As or Soul Mate mattress.

Koala Mattress Alternative

As the Koala mattress range is quite expensive, here are some alternatives which showcase similar features:

Ecosa Mattress (The New Koala Alternative)

Rated as one of Australia’s best mattress in a box, if you’re looking for a firmer mattress of high quality, then the Ecosa mattress is a very strong contender to the Koala mattress. 

Comprising of 3 layers, the mattress has additional features including it being waterproof.

If you're looking for a price competitive alternative to the New Koala mattress, this is an option to consider.

Ergoflex Mattress (Calm As Mattress Alternative)

If you’re looking for a similar alternative to the Koala Calm As mattress, the Ergoflex mattress is a stand out.

Recommended by Australia’s back Dr, Mark Craig.

It’s a mattress to consider if you’re suffering from back pain.

Comprising of 3 layers and a protective inner cover, it will provide a well-rounded supportive sleep.

If longevity is a concern for you, the bottom layer of the Ergoflex mattress is a supportive impact resistant durable 9cm layer of high resilience foam. The mattresses foundation ensures its longevity.

Compared to the Koala Calm As, there are some solid savings to be made shopping Ergoflex.

Noa Sleep Mattress (Complete Range Alternative)

If you’re thinking best value for money.

You wouldn’t think anything further than the Noa mattress.

With a BAU sale of $300 off that’s available right now, you can choose from a range of their mattresses depending on your needs:

• The Lite
• The Noa
• The Luxe

Their original mattress “The Noa” has a combination of memory foam and premium pocket springs.

Depending on the size and mattress tier you’re after you’ll be saving some serious money if you decided to go with the Noa mattress.

How do other brands compete?

Looking to compare the Koala mattress against others?

Well you can view some of our direct Koala mattress brand comparisons here:

• Ecosa vs Koala
• Sleeping Duck vs Koala

Koala Mattress Review In Summary

There you have it, our definitive Koala mattress review for 2023.

With everything considered, would we recommend the Koala mattress?

Yes.

Koala is a trusted brand and their new mattress range impresses, being a major improvement from their previous mattress.

That’s A Wrap Folks

What did you think about our Koala mattress review?

If there’s something missing, let us know so we can add it in!

Be sure to share your thoughts and let us know your Koala mattress experiences below.