Delivery of your Ergoflex^® Memory Foam Mattress

Yes, should you wish to select a specific delivery date, whether it be the following day or a date in the near future, you can do so at the point of placing your order via the website. However, please be advised we may need to contact you should it not be possible to deliver on the date or within the timescale you have specified.

Yes, on the morning of your scheduled delivery, around 9.30-10am, you can visit the courier's website and using your consignment number sent to you on the day your mattress is dispatched, track your item online and obtain a delivery time window. If your items do not show as 'on board' and you have concerns please contact us immediately, preferably before midday EST on your chosen delivery date, and we will investigate and confirm the location of your items.

For convenience and to negate the need to stay at home you can request at point of purchase that your items are left in a secure and dry area such as around the back of your house, on a veranda, in a garage or carport. We can also deliver to a neighbour, family member or work address or you can collect your items from the courier’s local depot.

If our Standard Delivery Service is not convenient or if the items cannot be left anywhere secure then we do offer a Premium Delivery Service in metropolitan areas. For a small fee you can request an after-hours or Saturday morning delivery. This option can be selected at checkout.

Our carrier's insurance policy only permits the delivery person to carry your item/s to your front door. If your apartment is not served by lift access or your house is accessed by stairs you may be required to help the courier with your items. 

If you prefer, we can deliver to a neighbour, family member or work address.  If it is more convenient we can arrange for your items to be left in a secure and dry area such as around the back of your house, on a veranda, in a garage or carport. You can also collect your items from the courier’s local depot.

When you receive your item(s) please thoroughly check for any damage which may have been caused in transit.  The outer packaging may have incurred some slight damage however it is highly unlikely that the goods themselves would have been affected. If your goods are damaged please do not refuse delivery simply contact Ergoflex™ immediately.

Please ensure that you only sign for the actual number of items you receive. We are unable to replace goods free of charge, if you have signed for the incorrect number of products received.

Also please check that you have the correct size mattress before opening. The  mattress size and dimensions are clearly indicated on the box. If it is not the correct size mattress please do not refuse delivery or open the mattress box, simply contact Ergoflex™ immediately. 

We want you to be completely happy with your purchase, and appreciate that buying a mattress online is a big decision. That’s why we offer a 30-day home trial and free returns option from most metro areas, so you can order your Ergoflex™ with complete peace of mind. Returning your mattress from regional areas is possible however it is not free to do so. See below for exclusions and further details. 
 

Sleeping on a premium memory foam mattress for the first time can sometimes offer an unfamiliar experience, especially if you’re conditioned to the feel of a sprung mattress. That’s because the way that memory foam and sprung surfaces provide support to the body is completely different. We’re confident that the body cradling, pressure-relieving performance of the Ergoflex™ delivers a superior level of comfort and support for the best night’s sleep, but we appreciate that the transitional period can occasionally take a little time for some people.

So, we ask that you try your new mattress for 30 days before making a decision. This gives your body the time to adjust to the way that memory foam performs, and allows the mattress to suitably conform to your body as well. The vast majority of people trying memory foam for the first time become accustomed to the feel of the mattress within that period and will be sleeping easy in no time. However, if you find that you’re not enjoying the mattress after that time then that’s fine too.

If you decide that your mattress isn't for you, simply let us know and we’ll do the rest.

Here's how it works:

The 30-day trial period starts from the day your mattress is delivered.

Should you have any hesitation about the suitability of your mattress we ask you to contact us at any time during the 30-days. Your mattress does not have to be returned to us by day 30, you just need to instigate communication with us within this time.

We do request that you try your new mattress for the full 30 days before making a final decision or returning.  A small number of people take a little more time than others to adapt to their new sleeping surface.

At the end of the 30-day trial period we discuss how you would like to proceed. Most of our customers adjust to their mattress during this time, but a small number choose to return.

Should you choose to return your mattress, we manage the entire process for you.  All mattresses are collected and returned to our location within 7-14 business days. Upon receipt the refund for the cost of the mattress will then be issued to the method in which you paid for the mattress. We do not refund the cost paid to deliver the mattress to you. 

The 30-day home trial and free return service is limited to one return per household.

Returned mattresses must be in their original condition, and photographic evidence will be required before a collection can be processed. Any mattress that is returned in a noticeably damaged or soiled state will not be processed and will be sent back to you.

Returning a mattress is free within a 50km radius of the CBD from the following metropolitan locations: Brisbane, Melbourne, Perth and Sydney and a 30km radius of Adelaide, Canberra, Darwin, Gold Coast, Newcastle and Hobart. Returning a mattress is also free from the Central Coast, NSW. 

Unfortunately we’re not able to offer this service outside of metro areas and to regional NSW (except the Central Coast), regional VIC, regional SA, regional WA, the NT, regional QLD, regional TAS, outlying islands, Pacific Islands, New Zealand, or any other location outside of Australia. 

From regional areas a potential return fee of between $100 and $250 may be applicable depending upon where you live. For returns from these areas, please contact us for details.

The free return service is subject to the customer reasonably repackaging the full-sized mattress (in packaging that we’ll supply when you begin the return process), and assisting the courier collecting the item.

The 30-day home trial and free returns service is not available to any business or commercial entity, including but not limited to the hospitality industry, landlords or any party with associations to any company in the mattress and/or bedding industry. We also reserve the right to decline the service should we reasonably suspect that the offer is being abused.

The 30-day home trial and free return service is limited to the Ergoflex™ Australian mattress range, and does not include bed bases or any bedroom furniture, pillows, sheets, mattress protectors, any UK mattress size and UK mattress protector. The return period for pillows, sheets and protectors is 14 days, however we cannot accept sheets or protector returns once the sheets or protector has been opened, for hygiene reasons. If you wish to return pillows then they must be returned at your own expense.

In scenarios where an incorrect sized mattress has been purchased and an exchange is required, a collection and return delivery fee will apply. This is not covered by the home-trial offer.

Neither can we accept a return where the mattress has been used by individuals who are over our weight guidelines. See our terms and conditions for more information. 

You must also trial your mattress for a minimum of 30 days before we are able to begin the returns process.